Frequently Asked Questions
Everything you need to know about shopping with Brilliant Trade for your home essentials.
What is the standard shipping time for furniture and home decor?
Most orders are processed within 1-2 business days. Standard delivery typically takes 5-10 business days depending on your location, while larger furniture items may require scheduled freight delivery.
Does Brilliant Trade offer international shipping?
Currently, we ship to all 50 states and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, at Brilliant Trade, we prioritize sustainability. Our wooden furniture is crafted using FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal. For freight deliveries, the carrier will call you to schedule a specific delivery window.